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Justo Consulting focuses on improved Contact Center effectiveness to help global companies achieve true customer satisfaction. We do this by providing highly skilled associates with the right industry experience from delivery centers throughout the world. Through the right combination of near-shore, onshore and offshore solutions, we provide end-to-end support across the globe. Our extensive operational experience across multiple product and service lines places us at the forefront of customer service to deliver account management, general query management and a full range of online service support activities.
At Justo Consulting, our people are our strength. We take an innovative approach to recruiting, hiring and training our associates, employing creative techniques to attract and screen the best talent. Our stringent hiring practices and teamwork culture ensure we have a passionate, dedicated and talented workforce with multi-lingual skills for all forms of client contact.
Through the use of technology and high quality analytics, we are able to enhance contact center operations leading to reduced costs and improved customer retention levels. We have access to specialized software and technical solutions which streamline contact center processes and give agents the tools to accelerate problem resolution. Our focus is always on first time call resolution and accuracy of transactions. With the right mix of people, technology and operational excellence, it’s possible to provide effective customer contact center services and still reduce costs and increase revenue generating opportunities.